Audience Journey & Environment Reviews
Advisory reviews exploring how live performances and environments are experienced by neurodivergent audiences.
Guest Sense provides advisory reviews that look at how audiences move through, anticipate, and experience live performances and their surrounding environments.
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These reviews identify where sensory load, uncertainty, unclear information, or environmental pressure may create friction for neurodivergent audiences, and where small, realistic adjustments can significantly improve clarity, calm, and engagement.
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Audience Journey & Environment Reviews are grounded in real-world conditions, focusing on how experiences actually operate rather than idealised scenarios
What the Review Looks At
Audience Journey & Environment Reviews explore the full live experience, including:
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Arrival, entry, and first points of contact
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Waiting areas, queues, and transitional spaces
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Sensory conditions (sound, light, crowding, space, temperature)
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Information clarity and expectation-setting
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Audience movement during intervals and exits
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Post-performance departure and decompression
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The focus is on identifying where friction occurs, and where clarity and reassurance can be strengthened.
Who Reviews Are For
Audience Journey & Environment Reviews are suited to organisations creating live, in-person experiences where audience comfort and navigation are critical.
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Performance venues and theatres
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Festivals and multi-space events
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Touring producers working across varied venues
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Cultural organisations with programmed experiences
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Reviews are particularly useful when preparing for new seasons, programmes, or changes to audience flow, and when organisations want to understand experience conditions before implementing larger changes.
How Reviews Are Delivered
On-Site Reviews
​Observation-led reviews conducted in live environments, focusing on how audiences move through spaces and experience performances in real time.
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Includes:
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observation of arrival, waiting, and exit flows
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assessment of sensory and environmental conditions
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identification of audience friction points
Remote / Desk-Based Reviews
​Advisory reviews conducted using schedules, audience information, floor plans, and walkthrough materials.
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Includes:
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review of pre-arrival and on-the-day information
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assessment of audience journey logic and clarity
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identification of likely pressure points for neurodivergent audiences
Audience Interaction Observation
​Focused observation of audience-facing moments where reassurance, clarity, or uncertainty play a significant role.
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Includes:
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staff interaction points
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information exchange moments
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high-pressure or high-ambiguity situations
What You Receive
Every Audience Journey & Environment Review includes:
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A clear summary of observed friction points
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Practical, prioritised recommendations
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Distinction between quick improvements and longer-term considerations
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Guidance that supports decision-making without moving into delivery
No jargon. No heavy reports. Just clear, usable insight.
How Reviews Work With Training
Audience Journey & Environment Reviews often inform wider advisory or training conversations, helping organisations understand where friction occurs before deciding how to address it.
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Reviews can:
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stand alone as insight and guidance
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inform advisory discussions
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shape future staff support or internal planning
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There is no obligation to progress beyond a review.
What Organisations Gain From Reviews
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Clear visibility of audience experience pressure points
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Greater confidence in decision-making around environments and flow
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Reduced sensory and cognitive friction for neurodivergent audiences
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Stronger alignment between intent and experience
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Calmer, more navigable live environments
Next Steps
If you’re interested in understanding how audiences experience your live environment, or in identifying where friction may be reduced, Guest Sense offers calm, exploratory review conversations.
No obligation. Just a conversation.